Association Manager

Job Summary:

The Association Manager is our lead client representative to our condominium association boards of directors.  This role works directly with boards on the day-to-day issues and on-site operations of their buildings and provides support and guidance associated with the governance and financial health of the association.  We presently manage 20 condominium buildings along the Alabama Gulf Coast; with another 4 buildings scheduled to be added.  Success in this very challenging role is predicated upon building trust with our clients through good communication, competence, and follow-through.

Responsibilities include:

  • Building relationships with condominium association boards based on trust (dependable follow through). 
  • Liaison with the condominium association on day-to-day operations, finance, and association governance responsibilities.
  • Acting as a liaison between on-site staff and owners.
  • Preparing and managing all vendor contracts on behalf of the association.
  • Maintaining communication with local agencies to ensure protection and compliance with codes and regulations.
  • Preparing and providing information, materials, and forms required for association board meetings and annual owner’s meetings.  Assisting in facilitation of board and annual meetings according to Robert's Rule of Order.
  • Overseeing, coordinating, and inspecting buildings, maintenance, and cleanliness of buildings. Planning, scheduling, and coordinating major repairs and remodeling.
  • Purchasing building and maintenance supplies, equipment, and furniture.
  • Planning, directing, recommending, implementing, and enforcing policies and procedures of the Association.
  • Setting and adhering to the highest standards of performance and instilling them in the staff through personal follow-up to ensure that the service is being delivered.
  • Investigating complaints, disturbances, and violations and resolving problems following management rules and regulations.
  • Establishing and maintaining industry and vendor contacts and relationships.
  • Meeting with boards of directors and committees to resolve issues.
  • Developing and submitting complete and accurate annual budget(s).
  • Creating a management report depicting the actual condition of the building, the progress of specific projects and makes clear and concise recommendations.
  • Managing multiple associations simultaneously.
  • Analyzing advantages and disadvantages of alternative solutions to problems and making recommendations to the Board of Directors regarding insurance, maintenance, vendor contracts, and the cleanliness and appearance of the property.

Minimum Skill and Abilities Required:

  • Outstanding communication skills (written and oral); candidate must be personable, persuasive, positive, and respectful.
  • General aptitude for understanding concepts related to construction, plumbing, electrical and HVAC systems, and building maintenance.
  • Ethics and integrity beyond reproach and must maintain transparency and accountability in all actions.
  • Skill in building relationships and working with diverse stakeholders, including property owners, board members, employees, vendors, outside organizations and government representatives.
  • A thorough understanding of business and management principles involved in strategic planning, project management, and the coordination/collaboration of people and resources.

Work Environment:

  • Fast-paced and multi-faceted.
  • Occasional Saturday availability to attend association meetings.
  • This is not a remote position.

Physical Demands:

  • Ability to occasionally sit, climb, balance, stoop, kneel, crouch, or crawl.
  • The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off

Other Duties:

Please note that this job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this position.  Duties, responsibilities and activities may change at any time, with or without notice.  Collateral duties include, but are not limited to, the development and implementation of emergency planning policies and storm/hurricane preparedness.

Equal Opportunity Employer:

Brett Robinson is an equal opportunity employer and values diversity.  All employment is decided on the basis of qualifications, merit and business need.  We respect and seek to empower each individual and support diverse cultures, perspectives, skills, and experiences within our workforce

Mission Statement:

“To build and support an effective service team to create exceptional experiences for both our property owners and vacationing guests.”

Core Values:

Brett Robinson’s continued growth, competitive advantage, and future successes are dependent upon a team of employees who:

  • POSSESS A SERVANT’S HEART - Selflessness, value others, foster leadership in others, show humility, and lead with dignity and respect. 
  • BE GRACIOUS - Compassionate, kind heartedness, thoughtful, polite, considerate, well mannered, and pleasant. 
  • HONOR ALWAYS - Do the right thing to represent yourself and others, be worthy of respect, show commitment, be honest and fair, and do what you say you are going to do.
  • BE COMPETENT - Proficient, efficient, skilled, and produce results.
  • INNOVATE TO WIN - Continuous reflection, and unattached exploration.  Find ways to improve. 

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